Business Development Manager

POSITION OVERVIEWAs Business Development Manager, Kaitlyn Wolfe will lead strategic growth initiatives acrossour ecosystem: our luxury design firm (residential + commercial), Trust the Process(design-build), and our product lines (Shop My Warehouse, SUBSTRATE, and GROUNDFLOOR). This role focuses on identifying new business opportunities, building andmaintaining client relationships, and increasing sales across design services and retailofferings.This is an in-person role that requires strong presence in the market, consistent face-to-facerelationship building, and active engagement in the design and development community. Youwill act as both a growth strategist and brand ambassador - connecting clients to the fullscope of our capabilities from concept through execution and product integration.RESPONSIBILITIESDrive Business Growth Across All VerticalsProactively source, pitch, and secure new business opportunities across residential, commercial, and hospitality sectors - Luxury residential and commercial design services - Trust the Process (design-build projects) - Product lines: Shop My Warehouse, Substrate, and Ground FloorIdentify and penetrate new markets, partnerships, and revenue channelsBuild and manage a strong pipeline that balances near-term wins with long-term, high-value projectsCultivate High-Value, In-Person RelationshipsServe as the face of the brand across all offerings—design, build, and productBuild and maintain strong relationships with developers, architects, designers, builders, and key decision-makersActively network through meetings, site visits, events, and industry engagementsPosition the firm as a go-to partner for full-service, design-forward solutionsRun Projects from Quote to CompletionIdentify opportunities to integrate: - Interior design services - Design-build execution (Trust the Process) - Product solutions across all linesClearly communicate the value of a vertically integrated approachDrive cross-functional opportunities across all business unitsCollaborate with internal teams to ensure seamless transition from business development to executionLead the Sales Process from Opportunity to ClosePresent services and capabilities with clarity and a strong understanding of design and construction workflowsDevelop tailored proposals aligned with client goals and project scopeNegotiate and close deals that align with company growth objectivesMaintain accurate pipeline tracking and revenue forecastingCollaborate with Leadership & Internal TeamsProvide real-time market feedback to inform branding, marketing, and service offeringsSupport and participate in events, partnerships, and activations that elevate brand presenceRepresent the company at trade shows, industry events, and networking opportunitiesMONTHLY METRICS/GOALSLead Generation & Pipeline GrowthProactively identify and generate 15–25 qualified new leads per month to ensure consistent growthDrive revenue opportunities by adding $500K–$2M+ in potential project value to the pipeline monthlyPrioritize face-to-face engagement by scheduling 12–20 in-person meetings with qualified prospectsMaintain market presence through 6–10 site visits or project walkthroughs each monthCultivate high-value networks by securing 3–5 new strategic referral relationships per quarterActively represent the brand at 4–6 networking or industry events monthlySales & RevenueDesign Services - Successfully secure 1–3 new design projects per month - Consistently generate $75K–$250K+ in monthly contracted design feesTrust The Process (TTP) - Successfully secure 1+ design-build (Trust the Process) projects per month or quarter, depending on project scale - Generate $250K–$2M+ in construction contract value monthlyProduct Sales - Generate $15K–$50K+ monthly product sales across SUBSTRATE, Shop My Warehouse, and GROUND FLOORRelationship DevelopmentMaintain active relationships with: - 10+ Developers - 15+ Architects/Designers - 15+ Builders/ContractorsConduct: - 10 relationship touch-points weeklyHost/Coordinate:1-5 partner meetings per monthBrand Presence & Market FeasibilityRepresent the company at: - 2-4 trade shows, panels, or luxury industry events monthlyContribute: - 5-10 pieces of market feedback/insights to leadershipParticipate in: - Project installs/shoots/photography - Showroom events - Launch activationsOperations & Reporting KPI’sMaintain an up-to-date CRM (Client Relationship Management) lead funnel with all leads & prospective clientsConduct follow-ups within 48 hoursSubmit weekly pipeline/activity reportsAttend weekly team & business development meetingsEnsure smooth hand-off of prospects to operations teamMaintain pipeline value at 3-5x monthly revenue goalREQUIRED SKILLS/ABILITIESProven success in business development, sales, or partnerships—preferably within: - Interior design - Architecture or construction - Design-build or real estate development - High-end furniture, materials, or design productsStrong, active network within residential, commercial, and/or hospitality industriesBachelor’s degree in Business, Marketing, Interior Design, or related field (preferred)3–7+ years of experience in business development, sales, or a related roleExperience in interior design, furniture, retail, or a related industry strongly preferredProven track record of generating leads and closing dealsStrong network within the design, real estate, or construction industries is a plusDemonstrated ability to generate leads, build relationships, and close high-value dealsExperience navigating complex, project-based sales cyclesAbility to thrive in an in-person, relationship-driven environmentExceptional communication, presentation, and negotiation skillsHighly organized, proactive, and strategicWho Thrives In This RoleYou’re a connector—you naturally build relationships and create opportunitiesYou’re entrepreneurial and motivated by growth and impactYou understand how design, construction, and product intersect—and how to sell a visionYou’re proactive, self-directed, and thrive in a high-ownership roleYou bring energy, presence, and professionalism to every interactionCORE VALUESGrowth MindsetLifelong Learning & HumilityInspired by NatureGiving BackPurpose-DrivenCelebrating Diversity & Inclusion