Customer Service Assistant

We are seeking friendly, dependable Seasonal Customer Service Representatives to support our customers during the busy holiday season. In this role, you will answer questions, resolve issues, process orders or returns, and help create a positive customer experience.ResponsibilitiesAssist customers by phone, email, chat, or in personAnswer questions about products, services, orders, and policiesProcess orders, returns, exchanges, and refunds accuratelyResolve customer concerns professionally and efficientlyDocument interactions and update customer recordsWork with team members to address complex issuesMeet service, quality, and productivity goalsQualificationsStrong communication and problem-solving skillsFriendly, patient, and customer-focused attitudeAbility to learn new systems and procedures quicklyDependable attendance and attention to detailAbility to work in a fast-paced environmentAvailability during peak periods, including weekends and holidaysPrevious customer service experience is preferred but not required