Customer Service Representative

A well-known CPG client is looking for a Customer Service Representative during the holiday season for the below :Schedule: 8:30 AM – 5:00 PM EST (Monday through Friday) with overtime opportunitiesPay:18/hrDates: Nov.9th through Dec. 22ndWe're looking for friendly, dependable Seasonal Customer Service Associates to help us deliver. You'll be the voice for customers ordering gifts and treats, answering their questions, solving problems, and making sure every order arrives as a sweet experience.What You'll Do• Respond to customer inquiries by phone and email promptly and courteously.• Help customers place, change, and get status updates on their orders.• Resolve issues such as shipping delays, damaged items, refunds, and order errors.• Keep accurate, detailed notes on every order and customer interaction.• Work with quality control, production, and other teams to answer customer questions and get problems solved.What We're Looking For• Prior customer service, retail, or call center experience preferred, but we'll train the right person.• Clear, warm communication skills on the phone and in writing.• Comfort using computers, email, and basic order and ticketing systems.• Shopify experience is a plus, but not required.• Patience and a calm approach during high-volume periods.• Availability for evenings and weekends as needed