Customer Service Representative

Customer Service RepresentativeCharlotte, NCFull-Time | Monday-Friday | 100% OnsitePay: $18.00-$22.00/hour (Based on Experience)A leading distributor and supplier in the building products industry is seeking a Customer Service Representative to join its Charlotte team. This position is ideal for someone who is customer-focused, detail-oriented, and enjoys working in a fast-paced environment. Candidates with experience in cabinetry, kitchen & bath products, building materials, or related industries are highly encouraged to apply.Key ResponsibilitiesProvide exceptional customer service by responding to customer inquiries, processing orders, and resolving concerns in a timely mannerAnswer incoming calls from customers regarding orders, pricing, and product informationPrepare and provide sales quotes to customersPartner closely with outside sales representatives to support customer accounts, orders, and project needsAssist showroom visitors with product questions, recommendations, and order placementIdentify opportunities to increase sales through product recommendations and complementary offeringsResearch and recommend product solutions for customer projects and field-related challengesMaintain accurate customer records and order informationEnsure a high level of customer satisfaction through professional communication and follow-throughQualificationsPrevious customer service experience in a distribution, manufacturing, building materials, or related environment preferredKnowledge of cabinetry, kitchen & bath products, hardware, or similar building materials is highly desirableStrong problem-solving and organizational skillsAbility to manage multiple priorities in a fast-paced settingSelf-motivated, team-oriented, and able to take initiativeStrong communication and interpersonal skillsProficiency with Microsoft Office, including Excel, Word, and OutlookAS400 experience is a plus, but not requiredHigh school diploma or equivalent required; additional coursework or college education is preferred