Customer Service Specialist

Support Specialist | Frederick, MD | Fully Onsite | Hybrid | $17/hourA leading retail and consumer products company is looking for a friendly, motivated Customer Service Specialist to be the face of their customer experience team. If you love helping people, thrive in a fast-paced environment, and have a passion for consumer products, this could be the perfect fit for you! Must have flexibility to work remotely on Saturdays as needed.What You'll Be Doing:Assist customers with product inquiries, order updates, returns, and general supportProvide knowledgeable product recommendations and guidance on a wide range of offeringsProcess orders, exchanges, and account updates accurately and efficientlyMaintain detailed records of customer interactions and follow-up actionsStay up to date on new products, promotions, and company offeringsSupport daily operational and administrative tasks as neededWhat We're Looking For:Previous customer service, retail, or support experience preferredStrong communication and interpersonal skillsComfortable in a high-volume, customer-facing environmentDetail-oriented with strong problem-solving abilitiesReliable, professional, and a true team playerBilingual in Spanish strongly preferredReady to join a team that puts customers first? Apply today!We recommend keeping your profile up to date and gathering professional references early in your job search. WorkGrades is a free tool you can use to collect, manage, and share your references with us or with any other prospective employers. Get ahead by preparing your references early: https://www.workgrades.com/home/candidate.