Delivery Lead

Job Title : Senior/Lead Veeva Vault CRM Integration Delivery Lead Location : Indianapolis, IN Role Overview The Vault CRM Integration Lead owns delivery of the integration workstream end-to-end for a major pharmaceutical client's Veeva CRM to Vault CRM migration - accountable for the full integration estate from discovery through design, build, system integration testing, UAT support, validation, and hypercare across a multi-org, multi-geography landscape. The role is the integration delivery owner and primary coordination point across the platform vendor, partner SIs, the client's data teams, and upstream/downstream enterprise system owners. The Integration Lead governs the tiering model that drives the estimate and true-up, manages cross-team test sequencing and defect triage, and ensures the integration estate is delivered on time, validated, and observable.

• Integration Delivery Ownership: Own the integration delivery lifecycle across all in-scope integrations - assessment, design, development, deployment, testing, and hypercare - ensuring each is remediated and operational in Vault with no disruption to ongoing business operations. Confirm and re-baseline the final in-scope inventory and change types coming out of the discovery phase, including any new integrations introduced during the program.
• Tiering, Estimation & True-Up Governance: Govern the Tier Pattern model - applying tier criteria and per-integration counts that drive the integration-rebuild estimate and per-integration test sizing. Operate the post-discovery true-up mechanism, intercepting in-flight legacy changes and re-baselining counts at the agreed cadence.
• Cross-System & Multi-Vendor Coordination: Secure SME availability and sequence test windows around the release cadences of upstream/downstream enterprise systems (ERP, HR, MDM, marketing cloud, monitoring); manage cross-team defect triage and escalate when an external team blocks integration testing. Align integration design sign-off with the platform vendor's gate and operate joint design forums and conflict-resolution paths with the vendor, partner SIs, and the client.
• Wave Sequencing & Environment Readiness: Drive integration sequencing across the multi-org wave plan, coordinating environment readiness, test-data provisioning, and code promotion for each wave. Manage dependencies on vendor-owned components (e.g., Vault Java SDK, core metadata/data migration tooling) so build is not blocked.
• Testing, Validation & Go/No-Go: Own end-to-end system integration test planning and execution across environments - test scripts, data, execution evidence, defect management, retesting - ensuring upstream and downstream systems are engaged. Deliver CSV/validation artifacts to the client's standards with full requirements-to-evidence traceability, and provide Go/No-Go input per wave based on defects and readiness criteria.
• Observability, Hypercare & Transition: Deliver the observability connections and monitoring for the integration estate, and lead integration hypercare against P1/P2 SLAs with a defined war-room and triage cadence. Execute transition to steady state - runbooks, operational documentation, and knowledge transfer to client Tier 1 / Tier 2 - with formal handover acceptance.

• Platform Expertise: Veeva Vault CRM and Veeva CRM (Salesforce-based); Vault integration components (Vault REST API, Direct Data API, Spark Messaging); Vault data model and security model; Veeva Align.
• Integration & Middleware: Apache Iceberg, Databricks, Snowflake; AWS and Databricks integration patterns; Spark Messaging architecture; REST API at scale; Informatica (PowerCenter, IICS, ICRT); MuleSoft; marketing-cloud automation.
• Delivery Capability: Tier Pattern estimation and true-up governance; SIT planning and cross-team defect triage; multi-vendor delivery alongside platform vendors and client teams; global onshore/offshore delivery across multiple time zones.
• Compliance: GxP validation, 21 CFR Part 11, PHI/PII handling, CSV (IQ/OQ/PQ), requirements traceability, multi-region data residency.
• Data & AI: Iceberg Lakehouse enablement for client AI platforms (targeting, route optimization); MDM integrations (e.g., Reltio).
• Tools: Jira, GitHub, ServiceNow, enterprise monitoring (e.g., Splunk), AWS (Lambda, Glue), Databricks, Vault Dev/QA/Prod environments, VDI/Citrix.
• Certifications & Experience: Vault CRM Certified; Veeva CRM-to-Vault CRM migration experience; 7+ years integration delivery with proven lead role on large-scale, multi-geography, multi-system pharma commercial programs.

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