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Desktop Support Specialist
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Posted on: Oct 26, 2026
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Rocky Mount, North Carolina
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Onsite
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Full-time
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Job Title :
Desktop Support Specialist
Job Type :
Full-Time
Job Location :
Rocky Mount North Carolina United States
Remote :
No
Job Description :
- 7 or more years of experience with computer hardware, software, peripherals, and networking protocols in an end-user support environment.
- Proficiency in imaging and deploying new computers and loading standard software for end users.
- Experience with ServiceNow call-tracking and incident/problem ticket management.
- Experience installing and configuring local and network printers and other peripherals.
- Experience migrating user data and profiles during computer replacements.
- Excellent verbal and written communication skills.
- Evaluate, prioritize, and resolve incident and problem tickets, tracking progress in ServiceNow.
- Image and deploy new computers, install business applications, and configure printers and peripherals.
- Migrate user data and profiles during hardware replacements.
- Support account creation and modification (AD, email, Citrix) and data restores with data center teams.
- Troubleshoot application and network issues at the user level and escalate with technical detail to development and network teams.
- Create and maintain process documentation, and mentor other technicians on complex problems.
Position Details
Posted:
Oct 26, 2026
Reference Number:
22399-27990
Employment:
Full-time
City:
Rocky Mount
Job Origin:
CIEPAL_ORGANIC_FEED
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