Director, IT Asset Management & Automation

Director, IT Asset Management & Automation | Location: Charlotte, NC | Direct Hire Our organization is eliminating manual reconciliation from IT operations by building a modern, cloud-forward data and automation foundation for a global infrastructure portfolio. In this hands‑on technical leadership role, you will architect and deliver integration engineering, automation, and data quality across a multi‑source ITAM environment, with ServiceNow as the primary platform. Key Responsibilities Leads the design and delivery of a federated asset data platform that ingests cloud-native inventory services, SaaS management data, endpoint management APIs, and identity/directory systems. Architects and implements integrations that connect and normalize asset data from a separate network device ITAM platform into the central configuration management platform, reducing current siloed reporting. Integrates cybersecurity vulnerability and endpoint detection data as an additional source for asset visibility and risk correlation. Builds real‑time and event‑driven integrations that normalize, deduplicate, and synchronize asset data across the enterprise to replace manual imports and spreadsheet reconciliations. Triangulates incomplete and inconsistent asset data across multiple sources to produce a reliable, unified asset record. Owns the technical integration roadmap end to end, from quick wins through multi‑year architecture and execution. Evaluates and participates in the platform selection process, supporting requirements gathering and owning the technical migration plan and execution. Drives automation of asset data accuracy and completeness by engineering data collection, enrichment, and reconciliation workflows across all asset categories. Partners with Finance and Procurement stakeholders to streamline ITAM workflows and align asset data with financial and vendor management processes. Collaborates with engineering and security stakeholders to ensure asset data is operationally meaningful, accurate, and actionable. Explores and integrates Cloud FinOps data as a complementary layer for asset and cost visibility. Drives adoption of automation and AI‑enabled workflows for IT operations tasks, including asset governance, anomaly detection, lifecycle alerting, and policy enforcement. Partners with the organization’s automation engineering team to leverage existing toolkits and establish integration best practices across the broader I&O organization. Moves the team from rule‑based automation toward AI‑assisted and AI‑driven workflows with measurable reductions in manual effort. Serves as an in‑house AI thought leader for ITAM and automation by staying current on AI/LLM developments, experimenting pragmatically, and applying new capabilities to asset data and automation problems. Provides cross‑functional integration leadership across Cloud, Identity, Networking, Security, SRE, and Unified Communications engineering teams without relying on formal authority. Coordinates integration work and platform decisions with the ServiceNow developer embedded in the group and the ServiceNow platform owner. Required Qualifications 10+ years of experience in a technical discipline, with ideal backgrounds including data engineering, automation engineering, cloud engineering, RPA, or infrastructure engineering. Proven experience designing and delivering integrations across heterogeneous enterprise systems, including cloud platforms, SaaS tools, on‑prem infrastructure, and identity providers. Demonstrated ability to wrangle incomplete and inconsistent data across many sources and triangulate to a reliable result. Fluency with REST and GraphQL APIs, event‑driven integration patterns, and data pipeline design (extraction, normalization, deduplication, synchronization). Scripting and automation proficiency in Python, PowerShell, or similar, with experience with infrastructure‑as‑code (Terraform, Ansible, or equivalent) as a strong plus. Hands‑on experience with cloud‑native asset or inventory services, including AWS Config, Azure Resource Graph, GCP Asset Inventory, or equivalent. Demonstrated ability to create and own a technical roadmap end to end. Project management mindset to juggle migrations, integration work, and ongoing operations simultaneously. Track record of influencing technical outcomes across peer engineering teams without direct authority. Experience presenting technical strategy and program updates to senior executives and translating complex technical concepts into business value. Strong business acumen to evaluate cost, efficiency, and risk tradeoffs and make defensible recommendations. Ability to work in a hybrid environment; remote‑only candidates will not be considered. Preferred Qualifications Experience with configuration management platforms as integration targets or data consumers, including ServiceNow HAM/SAM/CMDB or Jira Assets. Familiarity with SaaS management platforms such as Zylo, Torii, or BetterCloud. Experience with endpoint management APIs, including Intune and Jamf. Experience with network device ITAM platforms such as NetBox. Demonstrated application of AI or LLM‑based tooling to reduce manual reconciliation, accelerate discovery, or surface operational insights from asset data. Experience with agentic AI frameworks and IT operations automation platforms (e.g., Microsoft Copilot Studio, Claude, or equivalent). Cloud FinOps exposure. #J-18808-Ljbffr