Field Service Engineer 2 - 2nd Shift

Field Service Engineer 2 - 2nd ShiftThis position will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills. Essential job duties include performing all types of scheduled maintenance activities, troubleshooting and repairing Intuitive products, coordinating system and hardware delivery and installation, and completing administrative duties within prescribed timeframes.Maintain all aspects of your assigned territory to include responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required. Provide technical support to end-users and other Intuitive employees, conduct training sessions, understand and comply with all department and company policies, provide management with a quarterly territory review and assessment, complete all administrative tasks in the required time frame, ability to travel ~60% within the travel and expense policy, ad hoc tasks assigned by management, reside within 30 miles of assigned territory location, willing to work a flex shift, second shift, or other type of shift as required by territory assignment and management, demonstrate individual characteristics expected of Intuitive personnel.Required skills and experience include good written and oral communication skills, general computer skills, strong administrative and record keeping skills, clean driving record. Required education and training include an associate's degree in a related field or equivalent training/experience preferred. Working conditions include the ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. Preferred skills and experience include 1-3 years of Field Service Experience preferred, proven track record of troubleshooting electro-mechanical systems preferred.