Field Support Technician

Duration: Approx. 4-8 business days of work

Schedule: 7:00 AM to 4:00 PM

Must-Haves

• Hands-on experience installing or deploying IT hardware such as IP phones, desktops, monitors, or workstations.
• Experience working with VoIP/IP phones, telecom equipment, or business phone systems.
• Basic troubleshooting skills for connectivity, power, registration, and device reset issues.
• Basic understanding of network connectivity and connecting endpoint devices to an existing network.
• Comfortable unboxing, installing, moving, connecting, and validating equipment.
• Comfortable providing basic end-user support.
• Able to work onsite and perform repetitive, hands-on equipment installations throughout the day.
• Able to wear required steel-toe/safety shoes and safety glasses.
• Able to commit to the full project and 7:00 AM to 4:00 PM schedule.

What they’ll be doing

Supporting a large RingCentral VoIP migration involving 300-400+ physical phones and approximately 100 softphones. Technicians will physically deploy phones, move equipment between locations, connect devices, validate functionality, perform basic troubleshooting, and assist end users.