HOST/HOSTESS

Host/HostessPosition Overview: The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.AccountabilitiesEnsures proper sanitation and food handlingFood & Beverage Quality AssuranceAccurate Food PresentationMenu KnowledgeRotation SeatingPrepared, in uniform & Punctual for ShiftWelcomingAware of Events & SpecialsFriendly & Attentive Customer ServiceResponsible Cash HandlingService SpeedStore Events SpokespersonOrder AccuracyCleanlinessTo Go Sales PersonResponsibilitiesTeam PlayerTeam CommunicationPerforms assigned tasksContinuous development of food & beverage product knowledgeKnowledge, Skills, AbilitiesCustomer Service SkillsBasic Mathematical Computations SkillsAbility to maintain Professionalism at all timesAbility to communicate clearlyAbility to work well with othersAbility to multi-task