Host

HostAt Level99, Hosts are the first point of contact for guests, setting the tone for an exceptional experience. They create a warm and inviting atmosphere for all restaurant guests and entertainment players, demonstrating genuine enthusiasm in every interaction. Responsibilities include managing seating, maintaining the waitlist, and efficiently checking in reservations.ResponsibilitiesGreet guests in an upbeat, welcoming mannerSeat guests to maximize dining room and account for reservations and large partiesCommunicate wait times, and provide status updates to guestsMaintain and present menus to guests when seatingAnswer the phone and assist with takeout orders, gift cards, and any retail and merchandise needsExpress gratitude when guests are departingWalk the dining room to update table status and collect and clean menusComply with all health, safety and hygiene standards and policiesWhen time allows, assist with service in the restaurant, like bussing and running of foodPerform all other duties needed and requestedPosition RequirementsHigh integrity and professionalismA positive, joyful, upbeat and energetic attitude leading by exampleEffective verbal and written communication skillsKnowledge of health and sanitation code and policiesOther Desirable Skills & ExperiencePrevious experience in the hospitality or retail industriesWorking ConditionsAbility to work a flexible schedule based on business needs which will include days, nights, weekends and holidaysAble to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairsAble to grasp, reach overhead, push, lift and carry up to 50 poundsAbility to work well under pressure in a fast paced, ever changing work environmentLevel99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quickjust 1 to 4 minutesand Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress each time a Player comes back, the game remembers where they left off.Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering.Visit www.level99.com for more details.While we don't expect a candidate to have deep experience in all of the above, we're looking for someone with the passion and capability to learn quickly in the areas that are new!You might be a fit on the Level99 team if youLike to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you workHave a high tolerance for ambiguity, like to go fast, and are excited to learn on the jobAre just a little bit obsessive about getting the details right the first timeHave a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"Level99 is an E-Verify employer.