HVAC Service Manager

Company Name: ARS-Rescue Rooter Overview: American Residential Services (ARS), is the largest provider of residential services in the US, employing more than 7000 professionals across the country. ARS has been serving its customers with HVAC, Plumbing and Electrical solutions for over 45 years since its establishment in 1975. ARS delivers trusted home comfort solutions and top-quality service to homeowners every day. Pay: $90,000 - $110,000What We OfferInsurance access after 31 days of employmentLow-cost medical insurance (starting at ~$5/week)Dental and vision insurance optionsHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with company matchPaid time off and holiday payCompany-paid life insuranceTake-home company vehicle, gas card, and maintenance plan We are seeking an experienced HVAC Service Manager to lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations. Responsibilities: (NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job title. The list is descriptive only and should be used for no other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive.)Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance managementEvaluates workload and schedules service work in a way that best utilizes manpower and maximizes profits, which includes managing labor expenses to stay within budget guidelines.Ensure HVAC service quality, customer satisfaction, and operational efficiencyAchieves monthly budgeted revenue.Oversee daily operations of residential HVAC service calls and repairsMonitor labor costs, materials, equipment, and expenses to maintain service department profitabilityConduct job site inspections and ensure compliance with HVAC codes and safety standardsTrack department operations including technician productivity, tools, vehicles, and equipmentProvide hands-on training and development for HVAC service techniciansLead regular technician meetings and monitor key performance indicators (KPIs)Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion. Manages material expense to stay within budget.Reviews payroll records to ensure that technicians are paid properly and that record keeping is in compliance.May conduct job site inspections.Assists the dispatching operation to ensure appropriate technician selection for type of service.Monitors preventive maintenance of vehicles to ensure proper operation.Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.Observes all safety and Company rules and regulations in the performance of duties.Follow the guidelines for the Senior Care, Ethics, and Quality Assurance Process.Oversees the Tech Turnover Process. Achieving the budgeted/managed KPI’s by call type.Conduct weekly meetings with Technicians.Other duties as assigned Qualifications: 3 years of HVAC service management experienceStrong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance6-8 years of experience in HVAC service. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted.A High School diploma or general education degree (GED) is requiredValid driver’s license with a good driving recordStrong leadership, communication, computer, and analytical skillsAbility to manage people, operations, and budgets effectively *This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.