Hvac Service Manager

We are seeking an experienced and high-performing HVAC Service Manager to lead and oversee the daily operations of our HVAC service department. This role demands a dynamic leader with a strong track record in managing teams, optimizing service operations, and driving exceptional customer satisfaction. As an HVAC Service Manager, you will be responsible for leading a team of skilled technicians, coordinating efficient service schedules, ensuring compliance with safety and regulatory standards, and enhancing the overall performance of the service division. You will be instrumental in driving operational excellence, profitability, and continuous growth within the department.

Key Responsibilities

• Team Leadership and Development:
• Lead, mentor, and manage a team of HVAC technicians and field supervisors, ensuring high standards of technical expertise and customer service.
• Collaborate with dispatch to prioritize and schedule daily work orders, ensuring timely service delivery and minimizing downtime.
• Provide ongoing training and development opportunities, enhancing technical competence, customer relations skills, and safety awareness.
• Foster a team culture that emphasizes accountability, continuous improvement, and client satisfaction.
• Conduct regular performance evaluations, set measurable goals, and implement corrective actions as necessary to improve performance.
• Customer Relations and Account Management:
• Oversee customer inquiries, service requests, and complaints, ensuring prompt resolution and consistently high levels of customer satisfaction.
• Build and maintain strong, long-term relationships with commercial and residential clients, ensuring continued service opportunities and customer loyalty.
• Promote value-added services such as maintenance agreements, system upgrades, and additional HVAC services to clients, expanding revenue opportunities.
• Operational Management and Efficiency:
• Project and manage weekly manpower to ensure the service department meets monthly billable goals.
• Collaborate with the inside sales team to ensure weekly sales metrics are met, improving close rates, technical knowledge, and organizational skills.
• Ensure compliance with all relevant local, state, and federal regulations regarding HVAC installations, maintenance, and repairs.
• Partner with the sales team to estimate, quote, and schedule new service contracts and large-scale projects.
• Develop and implement processes and procedures to streamline service department operations and improve overall efficiency.
• Oversee technician timecards and performance, ensuring productivity meets target expectations, and identifying areas for improvement.
• Monitor gross margin performance and conduct regular reviews of invoices below target margins, taking corrective actions when necessary.
• Track and review technician KPIs on a weekly basis, working closely with the Service Executive to optimize performance.
• Quality Control & Safety:
• Ensure all HVAC installations, maintenance, and service work meets the company's high-quality standards and adheres to industry codes.
• Enforce safety protocols across the department, ensuring compliance with OSHA guidelines and maintaining a safe working environment for all technicians.
• Inventory and Equipment Management:
• Oversee the procurement, stocking, and management of tools, parts, and materials essential for service operations.
• Manage the Service Shop and coordinate budget justification for new tool purchases, ensuring that the Service Warehouse is stocked and organized efficiently.
• Ensure accurate records are maintained for service calls, work orders, invoices, and equipment used on jobs.
• Collaborate with the procurement team to optimize inventory levels and manage the depreciation of service-related equipment.
• Reporting and Administration:
• Prepare and submit weekly performance reports, tracking service revenue, key performance indicators (KPIs), and departmental progress.
  • Reports will include:
    • KPI analysis, identifying technicians underperforming in any category.
    • Review of billed vs. unbilled hours for technicians.
    • Invoice review, identifying and explaining underperforming jobs.
• Address and resolve billing disputes.
• Ensure thorough documentation of warranty claims, service contracts, and equipment servicing.

• Excellent customer service skills
• Excellent Leadership skills
• Valid Driver's License Class A
• Self-Starter and Proactive
• Strong attention to Detail
• Good organizational skills
• Ability to form strong customer relationships.
• Ability to use basic computer applications such as Microsoft Office (Bluebeam is a plus)
• Ability to communicate clearly.
• Understanding of financial and labor reports.
• General Math Skills
• Knowledge of Construction and Service Industry
  

• Meeting departmental sales and gross profit goals.
• Maintaining efficient staffing levels.
• Mentor/Training of Technicians.
• Development of the Service Team to work cohesively and efficiently.
• Safety
  • Recordable injuries
  • Samsara driving scores.