Information Technology Help Desk

We are seeking a Tier 1 IT Support Technician to provide onsite technical support in a Microsoft-based environment. This role is ideal for someone with solid hands-on IT support experience who enjoys troubleshooting end-user issues and delivering excellent customer service. The successful candidate will be responsible for resolving day-to-day technical problems, supporting hardware and software deployments, and ensuring users have the tools they need to be productive.ResponsibilitiesProvide onsite technical support for end usersTroubleshoot printer, workstation, and network connectivity issuesSupport Microsoft Outlook and other email-related issuesPerform Active Directory account administration and password resetsConfigure, deploy, and troubleshoot laptops and peripheral equipmentSupport Office 365 applications and Microsoft technologiesDocument issues and resolutions as neededEscalate complex issues to senior IT staff when appropriateRequired QualificationsExperience supporting Office 365, Active Directory, and Windows environmentsHands-on experience troubleshooting desktop, laptop, printer, and connectivity issuesStrong customer service and communication skillsAbility to diagnose and resolve common end-user technical problems independentlyAt least 1 year of professional IT support experience or equivalent hands-on experience in a corporate environmentPreferred QualificationsIndustry certifications such as CompTIA A+, Network+, or Microsoft certificationsAdditional experience supporting enterprise Microsoft environments