Information Technology Support Technician

Secret Tier II Kiosk Support TechnicianDuration: 60-90 day contract assignmentPay Rate: $45-55/hrLocation: Cleveland, OHSchedule: Monday-Friday, 8:00 AM - 4:00 PM local timeMust-Haves:Active Secret ClearanceDoD 8570 Compliant Certification (Security+ preferred)High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experienceStrong Windows 10/11 troubleshooting and support experienceActive Directory user account management and troubleshootingExperience with desktop hardware, peripherals, imaging, setup, and installationExperience supporting escalated Tier I/Tier II desktop issuesFamiliarity with remote support tools (RDP, TeamViewer, VNC)Knowledge of DNS, DHCP, and TCP/IP networking fundamentalsExperience with endpoint management tools such as SCCM/MECMExperience with endpoint security tools, MFA, antivirus, and encryption technologiesExperience using ticketing systems such as ServiceNow or JiraStrong customer service, communication, and documentation skillsAbility to lift up to 50 lbs.Plusses:Prior experience supporting government or highly regulated environmentsFamiliarity with DISA environmentsGlobal Service Desk (GSD) experienceEndpoint migration and deployment experienceExperience training end users on IT support processes and toolsJob Description:Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.