Information Technology Support Technician

About usCrestview Collection is a leading wholesale home décor company based in Memphis, TN. Over the past several years, we have experienced significant growth and remain highly optimistic about our continued success in 2027 and beyond. Our mission is to deliver on-trend products at competitive prices while providing exceptional customer service across the industry.The roleYou are the first call when something breaks. You keep our people, computers, printers and phones working so the business never waits on IT.What you will doWork the help desk queue (Spiceworks): triage, fix, follow up and close ticketsImage, set up and retire laptops, monitors and docking stations for new hires and departuresCreate and remove user accounts, mailboxes and licenses in Microsoft 365 and ClaudePatch laptops and keep endpoint protection currentCheck that backups run and complete scheduled restore testsInstall, troubleshoot and maintain office printers, copiers and warehouse label printersSupport warehouse RF scanners, mobile devices and tabletsSupport desk phones, extensions, WiFi and basic network issuesKeep the hardware and software asset list and spare parts currentHandle first level NetSuite and system access issues and escalate the restTrack equipment through the PO process and warranties and returnsWhat you bring2+ years in help desk or desktop supportStrong Windows 10 and 11 skillsProficient in the Microsoft 365 suite: Excel, Outlook, Teams, SharePoint and OneDriveComfortable using Claude and helping coworkers get set up and unstuck in itPrinter and peripheral troubleshootingPatience and a customer service mindset with non technical usersOrganized enough to document what you fixNice to haveCompTIA A+, Network+ or Security+Microsoft 365 device managementExperience supporting a warehouse or distribution floorExposure to NetSuite or another ERP