Information Technology Technician

Role: IT Deployment/ Epic Go-Live Support TechnicianContract: 3 Months ProjectEmployment Type: Contract Location: Omaha, NE (Travel within Nebraska location with car)Job Summary Provide hands-on L1 technical and field support for the upgrade and deployment of thin-client devices across healthcare facilities in Nebraska and Iowa.Key Job Skills & Responsibilities Working knowledge of LAN connectivity, TCP/IP, DHCP, DNS, Ethernet, Wi-Fi, and basic network troubleshooting for endpoint and thin-client environments.Configure thin clients using WMS (Wyse Management Suite)Perform hands-on thin-client deployment and upgrade activities and rename thin clients and apply updated device-name labels.Upgrade existing thin clients to the target OS 10.x environment.Configure devices to connect to Windows 11 Persistent VDI.Troubleshoot devices that fail automated OS upgrades and perform required manual intervention.Replace thick clients with new thin-client devices.Connect and validate monitors, keyboards, mice, cables, adapters, and other peripherals.Perform cable management according to deployment standards.Coordinate with the Epic ECSA team for appropriate printer assignments.Install required applications on replacement devices when necessary.Document old-to-new device replacements.Update device and deployment information in ServiceNow Hardware Asset Management (HAM).Perform site scouting and validate devices against provided inventory lists.Identify requirements for special cables, adapters, mounts, and accessories.Document devices that cannot be upgraded or replaced and escalate exceptions.Technical Requirements Experience supporting Windows endpoints and desktopsThin-client deployment or support experienceWindows 10/Windows 11 knowledgeVDI environment knowledgeHardware and peripheral troubleshootingBasic network/connectivity troubleshootingDevice deployment, upgrade, and configuration experienceServiceNow/HAM or similar asset-management experienceAbility to follow technical SOPs and deployment proceduresStrong documentation and customer-service skills