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It Support Specialist

Posted on: Nov 13, 2026

Smart IMS Inc
Petersburg, Virginia
Salary: $25 per hour
Onsite
CTC

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Job Title :

It Support Specialist

Job Type :

Contract

Job Location :

Petersburg Virginia United States

Remote :

No

Job Description :

Job Title: IT Support Specialist
Duration (Contract): 7 Months
Client Location: Petersburg, VA 23803

Location Preference: Onsite

Job Description:

Key Responsibilities:

Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
Security & Compliance: Maintain the integrity of our tech environment by adhering to Client IT Security Standards and University policies.
Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.

Strategic Objectives:

User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.

Required Skills, Experiences, Education and Competencies:

Education: Associate's degree in information technology, Computer Science, or a related field (or equivalent professional experience).
Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.

Preferred Skills:

- Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
- Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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Position Details

Posted:

Nov 13, 2026

Reference Number:

95399-45036

Employment:

CTC

Salary:

$25 per hour

City:

Petersburg

Job Origin:

CIEPAL_ORGANIC_FEED

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Job Title: IT Support Specialist
Duration (Contract): 7 Months
Client Location: Petersburg, VA 23803

Location Preference: Onsite

Job Description:

Key Responsibilities:

Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. We provide training on our proprietary software suite!
Security & Compliance: Maintain the integrity of our tech environment by adhering to Client IT Security Standards and University policies.
Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.

Strategic Objectives:

User Success: Act as a centralized "problem-resolution hub" to minimize downtime for the campus community.
Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.

Required Skills, Experiences, Education and Competencies:

Education: Associate's degree in information technology, Computer Science, or a related field (or equivalent professional experience).
Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.

Preferred Skills:

- Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
- Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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