Lead Desktop Support Specialist

IDR is seeking a Lead Desktop Support Specialist to join one of our top clients in Rocky Mount, NC as a long term opportunity. If you are looking for an opportunity to join an organization who has invested in cutting edge technology - Apply today!At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.Position Overview for the Lead Desktop Support Specialist:Support the client’s desktop and customer support operations, managing high-volume incident tickets and hardware installations.Install, image, and configure computers, printers, and peripherals as well as migrate data and profiles.Document processes, procedures, and support incident resolution efforts.Collaborate with network, security, and application teams to troubleshoot and resolve technical issues.Lead project efforts and provide technical guidance to other technicians and support staff.Required Skills for the Lead Desktop Support Specialist:7+ years of experience with computer hardware, software, peripherals, components, networking protocols, and communications.Installing and imaging new computers and loading appropriate software for customers.Installing and configuring local and network printers and other peripherals.Migrating data and user profiles.Documenting processes and procedures related to technical field support activities.What’s in it for you?Competitive compensation packageFull Benefits; Medical, Vision, Dental, and more!Opportunity to get in with an industry leading organization401(k) with company matchWhy IDR?25+ Years of Proven Industry Experience in 4 major marketsEmployee Stock Ownership ProgramDedicated Engagement Manager who is committed to you and your success.Medical, Dental, Vision, and Life InsuranceClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.#LI-Onsite