Membership Coordinator

Seeking a detail-oriented and customer-focused Membership Coordinator to support membership growth, engagement, and retention. This role serves as a primary point of contact for members and prospective members while managing membership operations, communications, database administration, and member support.

Key Responsibilities

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• Process new memberships, renewals, upgrades, and member inquiries.
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• Support membership recruitment and retention campaigns.
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• Assist with member onboarding and engagement initiatives.
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• Maintain accurate records within the Association Management System (AMS).
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• Generate membership reports and track key membership metrics.
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• Provide exceptional customer service and resolve membership-related issues.
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• Support chapter leaders, volunteers, and membership committees.
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• Assist with membership activities at conferences, webinars, and other events.
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• Coordinate member communications, including email campaigns and membership announcements.
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Qualifications

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• Bachelor's degree or equivalent experience.
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• 2+ years of experience in membership services, customer service, nonprofit administration, or association management.
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• Strong written and verbal communication skills.
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• Excellent organizational skills and attention to detail.
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• Proficiency with Microsoft Office Suite and database systems.
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Preferred

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• Experience working for a professional association, nonprofit, or membership-based organization.
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• Event planning or member engagement experience.
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