Membership Coordinator

Membership CoordinatorLocation: Fairfax, VA (Hybrid)Position SummarySeeking a detail-oriented and customer-focused Membership Coordinator to support membership growth, engagement, and retention. This role serves as a primary point of contact for members and prospective members while managing membership operations, communications, database administration, and member support.Key ResponsibilitiesProcess new memberships, renewals, upgrades, and member inquiries.Support membership recruitment and retention campaigns.Assist with member onboarding and engagement initiatives.Maintain accurate records within the Association Management System (AMS).Generate membership reports and track key membership metrics.Provide exceptional customer service and resolve membership-related issues.Support chapter leaders, volunteers, and membership committees.Assist with membership activities at conferences, webinars, and other events.Coordinate member communications, including email campaigns and membership announcements.QualificationsBachelor's degree or equivalent experience.2+ years of experience in membership services, customer service, nonprofit administration, or association management.Strong written and verbal communication skills.Excellent organizational skills and attention to detail.Proficiency with Microsoft Office Suite and database systems.PreferredExperience working for a professional association, nonprofit, or membership-based organization.Event planning or member engagement experience.Travel: Up to 10% for conferences, chapter events, and membership programs.