Patient Access Educator

Patient Access EducatorThe role of Patient Access Educator involves a variety of responsibilities aimed at ensuring that patients receive the necessary support and information to manage their healthcare effectively.Key ResponsibilitiesCoordinates patient schedulesUtilizes knowledge of physical and emotional needs/problems of patients/families undergoing care to coordinate a patient schedule.Delivers concierge-level serviceProvides high levels of patient and physician satisfaction by delivering concierge-level attention to service for each patient.Refers CasesRefer appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care.Reviews insurance benefitsReview and interpret insurance benefits to ensure patients receive the appropriate services.Gathers patient identificationgathers appropriate identification for patients and confirm all patients' demographics to validate patient identity.To perform the job successfully, an individual should demonstrate the following competencies in performance of the essential functions of this position.Problem-solvingthe individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.People skillsthe individual establishes relationships quickly with all levels of employees within the organization, can maintain confidentiality, and remains open to others' ideas and ways of doing things.Communicationthe individual speaks clearly and persuasively in positive or negative situations; able to produce written documents and communications that provide clear expression of ideas or goals; can actively listen to gain an understanding of a situation and respond accordingly.Planning/organizingthe individual prioritizes and plans work activities and uses time efficiently.Quality control the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality; ability to edit work for spelling and grammar; and presents numerical data effectively.Adaptability the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Qualifications:Associate degree in a related area.Customer service experience and preferably in a hospital setting.Three to five years of experienceBenefits:Comprehensive Health Insurance Plans (Medical, Dental, Vision) **Coverage begins on new hires on the first day**Employer matching retirement plansFree parkingBasic & Supplemental Life Insurance/Accidental Death & Dismemberment InsurancePaid Time Off & HolidaysSaint Anthony Hospital Highlights:Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a mission?driven, community?focused approach.Competitive Salaries: Earn a strong, market?aligned compensation package.Innovative Environment: Be part of a soon?to?come transformation as we transition into a new, next?generation healthcare campus.Collaborative Culture: Join a close?knit team that values communication, teamwork, and mutual support.Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development.Meaningful Work: Serve a diverse patient population and make a real impact on their health journey.Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals.EQUAL OPPORTUNITYSaint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.