Patient Coordinator

Exciting Career Opportunity With Avance Care!Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC.Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients.As a Medical Front Desk team member, you will play a key role in creating a welcoming and efficient experience for our patients, supporting their healthcare journey from the moment they walk in.This is a full-time role involving 12-hour weekday shifts and a rotating weekend schedule.Our clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions.We offer a comprehensive benefits package available on the first of the month following 30 days of employment.Selected Responsibilities:Meet, greet, and assist patients promptly, efficiently, and in a professional mannerSet up new patients and update current patients' information in the EMR systemSchedule and reschedule appointments, as well as coordinate walk-in patientsAnswer phone calls promptly and relay messages when necessaryMaintain the front desk and reception area in an organized, orderly fashionCollect co-payments, deductibles, and co-insurancesProcess referrals and provide complete and accurate referral information to our patientsBalance cash register and ensure all credit payments are accurateExplain fees, services, and policiesCandidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.Other Priorities:Strong verbal and written communicationAbility to maintain confidentiality and integrityGrowth mindsetFlexibility and resilienceIf you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.