Retention Specialist (Bilingual - Spanish)

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.Responsibilities:Communicate directly with customers, utilizing strategies to retain the business of existing customersEnsure a high level of customer satisfaction through proactive support and active listeningAddress customer concerns and provide solutionsResponsible for proper pipeline management within CRM toolsSupport customers through inbound/outbound retention efforts for accounts identified as being at risk and high valueEducate customers on the value of our servicesLead retention efforts to maintain or increase volume retention across the portfolioRequired Qualifications:Minimum five-year customer service and or two years of retention experienceResults-oriented self-starter with disciplined workflow practicesStrong problem-solving and decision-making abilitiesAbility to isolate and overcome objectionsAbility to accomplish objectives during challenging customer interactionsComfortable managing email, Google Docs, and CRM systemEmpathy and patienceStrong de-escalation ability