Sales Operations Coordinator

About the Opportunity

A well-established Northeast Ohio manufacturing company is seeking a Sales Support Specialist to join its team and support a fast-paced, relationship-driven segment of the business.

This role is ideal for someone who enjoys balancing customer interaction, organization, and administrative coordination. Working closely with a senior sales leader, you'll help ensure customers receive exceptional service while keeping orders, communications, shipments, and day-to-day account activities running smoothly.

The successful candidate will be personable, highly organized, detail-oriented, and comfortable managing multiple priorities in a high-volume environment.

What You'll Do

Customer & Sales Support

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• Serve as a primary point of contact for customer inquiries and requests.
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• Build strong relationships with customers through professional and responsive communication.
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• Assist with customer follow-up, order updates, and account-related questions.
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• Support sales activities by preparing documentation, tracking requests, and coordinating internal communication.
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• Help ensure a positive customer experience throughout the order lifecycle.
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Order Management & Coordination

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• Process customer orders and maintain accurate records.
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• Monitor order progress and communicate status updates to customers.
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• Coordinate shipments and delivery schedules with internal teams and logistics partners.
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• Assist in resolving order, shipment, and service-related issues.
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• Maintain detailed customer and order information within company systems.
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Administrative & Organizational Support

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• Provide day-to-day support to a senior sales leader.
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• Manage schedules, priorities, and follow-up activities.
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• Prepare reports, spreadsheets, and business correspondence.
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• Track open items and ensure commitments are completed on time.
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• Maintain organized records and documentation.
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Cross-Functional Communication

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• Work closely with production, operations, shipping, and customer service teams.
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• Coordinate information between customers and internal departments.
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• Help identify and resolve issues before they impact customer satisfaction.
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• Support continuous improvement in communication and account management processes.
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Qualifications

Required

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• 2+ years of experience in sales support, customer service, account coordination, inside sales support, office administration, or a related role.
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• Strong organizational skills and attention to detail.
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• Excellent verbal and written communication abilities.
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• Ability to manage multiple priorities in a fast-paced environment.
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• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
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• Strong customer service mindset and professional demeanor.
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Preferred

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• Experience in a manufacturing, distribution, logistics, or industrial environment.
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• Background supporting sales teams or customer accounts.
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• Experience with ERP, CRM, order entry, or business management systems.
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• Familiarity with shipment coordination and logistics processes.
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What We're Looking For

The ideal candidate is:

✅ Personable and relationship-oriented

✅ Highly organized and detail-focused

✅ Comfortable handling a high volume of activity and communication

✅ Proactive and dependable

✅ Able to think on their feet and solve problems independently

✅ Confident working with strong personalities and demanding situations

✅ Team-oriented and willing to jump in wherever needed