Service Manager

Department: ServiceReports To: Regional Service ManagerPurpose:Our client is seeking an experienced Service Manager to oversee service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.Key Responsibilities:Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledgeAssists with the development and training of service personnel and complete performance reviews of service staffCommunicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfactionMonitors service sales monthly to ensure achievement of budgeted sales and profit goalsParticipates in the development and execution of the Corporate Service Marketing PlanCoordinates customer clinics, field days and related promotional eventsReviews work orders for completeness and accuracy prior to customer billingEnsure all departmental tools, equipment, and vehicles are in good orderManages recruiting, staffing and employee development activities for employees reporting to this positionMay assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budgetManage all supporting staff in the Service DepartmentManage expenses in the Service DepartmentAll other duties assignedExperience, Education, Skills and Knowledge:3+ years’ experience in Service Department Management roleEquipment/Construction background preferred.Ability to use standard desktop load applications such as Microsoft Office and internet functionsAbility to write and speak effectively to individuals and groupsAbility to analyze and interpret internal reportsAbility to work extended hours and weekendsExcellent customer service skillsHigh School Diploma or Equivalent Experience