Servicenow Delivery Manager

Job Role: ServiceNow Delivery Manager

Location: Jersey City, NJ

Duration: 6+ Months

ABOUT POSITION:

Experience Required: 12 - 15+ Years

We are seeking an experienced ServiceNow Delivery Manager to lead the end-to-end delivery of ServiceNow implementation, transformation, enhancement, upgrade, and managed-service engagements.

This role is pivotal in ensuring successful delivery across scope, schedule, quality, resources, financials, risks, dependencies, customer satisfaction, and governance.

WHAT YOU'LL DO:

Own end-to-end delivery of ServiceNow programs and projects from initiation through transition and stabilization.

Develop and govern integrated delivery plans covering scope, milestones, resources, dependencies, releases, and deliverables.

Ensure projects are delivered against agreed scope, quality, schedule, and commercial commitments.

Coordinate delivery across multiple ServiceNow modules and technical workstreams.

Establish delivery governance, operating cadence, escalation mechanisms, and reporting standards.

Monitor overall program health and initiate corrective actions where required.

Drive delivery predictability and ensure teams maintain appropriate focus on committed outcomes.

Manage delivery dependencies involving customer teams, third parties, infrastructure, security, integration teams, and vendors.

Lead go-live readiness, production transition, stabilization, and hypercare governance.

Act as the senior delivery point of contact for customer stakeholders and build strong working relationships with customer leadership.

Manage project financial performance in collaboration with account, commercial, and finance teams.

Develop resource plans aligned with project and program requirements.

Establish and maintain appropriate delivery governance, including tracking risks, issues, actions, dependencies, and decisions.

Support Agile/Scrum delivery across ServiceNow teams and promote continuous improvement.

Ensure operational documentation and knowledge-transfer requirements are completed

MANDATORY SKILLS:

12 15 years of overall IT experience with significant delivery/program-management experience.

6+ years of experience delivering ServiceNow, ITSM, enterprise-platform, or digital-transformation engagements.

Strong understanding of the ServiceNow platform and implementation lifecycle.

Experience leading large, cross-functional and geographically distributed delivery teams.

Strong customer and executive stakeholder-management capability.

Experience managing Agile/Scrum and hybrid delivery models.

Strong leadership, negotiation, communication, presentation, and problem-solving skills

PREFERRED SKILLS:

ServiceNow ITSM / ITOM / ITAM

CMDB / CSDM

HRSD / CSM

IRM / GRC

IntegrationHub

ServiceNow AI & Automation

Agile / Scrum / SAFe

Financial and commercial management

Expertise You'll Bring: Ability to manage multiple ServiceNow projects or workstreams simultaneously.

Strong experience managing scope, schedules, financials, resources, risks, quality, and dependencies.

Experience with program governance, RAID management, release management, and service transition.

Ability to facilitate decision-making across business, technical, operational, or commercial workstreams.

Commitment to continuous improvement based on retrospectives and delivery outcomes