Technical Support Engineer

We’re looking for a Technical Support Engineer for our client, a fast-growing U.S. AI video security company founded in 2021 and backed by Silicon Valley investors. Their platform helps organizations turn camera footage into real-time safety and security decisions, and it already runs on 50,000+ cameras.About the roleYou’ll be the person who finds out why a live video system isn’t working and fixes it, across networking, edge devices and cloud connections. You’ll work closely with Engineering, QA and Product, so what you find shapes the product. It’s a strong step for anyone who wants to move from general IT support into networking, infrastructure and video/IoT systems.ResponsibilitiesOwn troubleshooting end to end across networks, edge devices, infrastructure and integrationsFind root causes and prevent repeat incidentsConfigure and support routers, switches, firewalls, VPNs and WAN connectivityDeploy and maintain servers, VMs and operating systemsMonitor performance and respond to incidents so real-time video stays reliableWork with Engineering, QA and Product to report defects and validate fixesWrite scripts to automate diagnostics and support workflowsDocument investigations and build the internal knowledge baseRequirements1–3 years in technical support, systems engineering or IT operationsHands-on troubleshooting of TCP/IP, DNS, DHCP, routing, firewalls and connectivity issuesBachelor’s degree in Computer Science, Networking, Systems Engineering or a related fieldAbility to stay calm and precise under pressureStrong analytical and written documentation skillsNice to haveExperience with IP cameras or edge-connected devicesLinux familiarityPython or other scriptingCCNA, Network+ or Security+Schedule & locationHybrid, based in New York City. On-site presence is expected for team collaboration.Evenings and weekends, U.S. Eastern Time.