Training and Development

TRAINING AND DEVELOPMENT

JOB DESCRIPTION

RESPONSIBILITES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Manage/organize/facilitate/design training and development programs.

• Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.

• Facilitate RHR mandated training programs.

• Develop and distribute monthly training calendar.

• Coordinate trainers needed for various programs utilizing training team and department managers.

• Develop and ensure utilization of TREES manuals

• Market and maintain the E-Center.

• Support the training for and continued use of Rosewood Resources tool.

• Maintain accurate records of participants in each training session.

• All other duties as required.

QUALIFICATIONS:

• Experience: Two years experience as a hospitality trainer or training manager. Hotel operations experience is also desirable.

• Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates.