Training Specialist- Software

Training SpecialistFunctionAs a Training Specialist you are instrumental in designing, developing, and delivering training programs to end users of our software products.What is UMAX?UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.As a Training Specialist…Develop Training materials to support the implementation of software productsConduct training sessions both in person and virtually to educate end-users on how to use software applications effectivelyCustomize training programs to meet the specific needs and skill levels of different user groupsCollaborate with internal Itineris teams to remain up-to-date on new feature and updates to software productsProvide ongoing support to end-users by answering questions,troubleshooting issues and offering additional training as neededCollect feedback from users to assess the effectiveness of training programs and make recommendations for improvementsStay informed about industry trends and best practices in software training and incorporate them into training programsFacilitate client testing and validation of converted data,business processes and software modificationsComplete special training projects, as assignedOur ideal candidate……A dynamic team player looking to grow in an evolving, international environment and who has3+ years of experience developing and delivering training materials in an adult classroom settingPrevious experience within the software or utility sector preferred but not mandatorySuperior communication and presentation skillsExcellent problem-solving abilities and a customer-focused mindsetAbility to work independently and collaboratively in a fast-paced environmentInstructional design experience, including curriculum development, creation of course materials and formulation of exercises for both instructor led and eLearning approaches is a plusPost-secondary education in Adult Education and/or bachelor's degree in computer science, Information Technology, Education, or related field is an assetKnowledge of cloud solutions and conceptsWhat we offer….Incredible work experience with a leading, award-winning international software vendor in the utilities sectorGain valuable experience in a fast-changing technological marketWork closely with international teammatesLong term career developmentAn attractive and competitive compensation and benefits package