ResponsibleforITIL processes andprovidingcomputertechnical support with a focus on customer service.
Perform troubleshooting related to general user support,client connectivity, and printing.
Utilize ticketingsystemto track issues and manage location queues to ensure that new tickets areidentified, prioritized, and resolved.
Install, test, andmaintaincomputer equipment, peripherals, and network infrastructure.
Responsible formaintainingsite level compliance metrics, PC Lifecycle and Dell leased