Desktop Support Engineer (L1/L2) Brookshire, TX - ONSITE Key Responsibilities: Level 1 (L1) Support: Provide first-line support for IT infrastructure issues, including desktop, network, and server troubleshooting. Respond to service requests and incidents via ticketing systems, email, and phone. Perform basic troubleshooting for hardware, operating systems, and applications. Assist users with software installations, configurations, and basic network connectivity. Document resolutions and maint