Support and management of the primarily Avaya platforms and adjunctsMonitor, operate, install, and maintain telecommunications solutions and equipment through daily health checks and monitoring.Troubleshooting of hardware, software, or circuit issues to ensure system performanceStrong troubleshooting skills and ability to gather call traces and analysis for issue resolutionDaily systems review to monitor capacities, alarms and overall healthTicket management -- requests, break fix, enhancementsC