Responsibilities
Provide Tier 1-2 end user support in person, by phone, and remotely; manage, prioritize, document, and escalate tickets while delivering professional, customer‑focused service.
Support Microsoft 365 applications (Outlook/Exchange Online, SharePoint/OneDrive, Teams) – addressing authentication, connectivity, sync, permissions, and client/device issues; assist with file access and the ongoing M365 transformation.
Provision, configure and deploy Windows devices using Intune and