Key Responsibilities
Infrastructure Management:
Design, implement, and support complex Cisco networking and telecom systems (MPLS, voice, data).
Maintain and optimize network performance, security, and reliability.
Manage PBXs, ACDs, ALGs, SBCs, and related technologies.
Troubleshooting and Problem Resolution:
Diagnose and resolve complex network issues (TCP/IP, UDP, BGP, QoS, MPLS, SIP).
Analyze IP and SIP endpoint/trunk issues.
Team Leadership and Mentorship:
Lead and mentor junior ne