Customer Service Rep ( Phoenix)

Customer Service Rep (Phoenix)What you will be doing:Responsible for providing customer service with filing assistance, education, refund issues/disputes, billing issues/disputes, and tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes.What you must have:The ideal candidate must have a strong customer service background.Required Skills: basic office and computer skills, past customer service experience or working with taxesOther Information:This position is hybrid. The successful candidate will work 40 hours a week, M-F, 8-5pm.Hybrid Schedule 3 days in office, 2 days remote depending on the job/project needs.Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.