Desktop Support Technician

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our team in Fort Mitchell, KY. This role requires a strong combination of technical expertise and exceptional customer service skills, as technicians regularly interact with end users both remotely and in person.Key ResponsibilitiesProvide desktop support for end users in a Windows-based environment.Install, configure, troubleshoot, and repair desktop hardware and software.Respond to technical support requests and resolve issues in a timely and professional manner.Deliver outstanding customer service while supporting agency users.Perform basic network troubleshooting and connectivity support.Document issues, resolutions, and support activities as needed.Required QualificationsMinimum of 1-2 years of hands-on desktop support experience.Experience with installation, troubleshooting, and repair of hardware and software in a Windows environment.Basic network troubleshooting knowledge and skills.Strong communication and customer service abilities.Ability to work independently and manage multiple priorities.Valid driver’s license with a clean driving record.Physical RequirementsAbility to lift and carry heavy equipment and objects.Ability to work in confined or uncomfortable positions for extended periods when necessary.Willingness to travel locally to provide on-site support.Preferred SkillsExperience supporting enterprise desktop environments.Familiarity with Microsoft operating systems, hardware deployment, and peripheral troubleshooting.Strong problem-solving and analytical skills.If you are a customer-oriented IT professional who enjoys solving technical challenges and providing exceptional end-user support, we encourage you to apply.