Desktop Support Technician

Company Description Asset Inventories, Inc. is an industry leader in IT staffing and support services, providing organizations with IT personnel, hardware and software support, and cloud-based inventory solutions. Founded in 1992 in Midtown Manhattan, the company has grown to include satellite offices across North America, supporting clients in major markets such as Buffalo, Chicago, Houston, Los Angeles, Montreal, New England, San Diego, and Toronto. Asset Inventories serves Fortune 100 companies, government agencies, and internationally recognized organizations, delivering reliable IT project management and support in high-pressure environments. The company also specializes in IT asset management and tracking, proprietary cloud-based inventory software, custom data and web development, and software quality assurance resources. Team members join a stable, long-established organization focused on quality service, technical excellence, and long-term client partnerships.Role Description The Desktop Support Technician is a full-time, on-site role based in the New York city. This role is responsible for providing day-to-day technical support for desktop computers, laptops, and peripherals, including installation, configuration, and maintenance of hardware and software. The technician will troubleshoot and resolve user issues, perform computer repairs, and provide printer and network connectivity support to ensure reliable operation in a fast-paced environment. Daily tasks include responding to support tickets, documenting issues and resolutions, coordinating with other IT team members for escalations, and following established procedures and service level expectations. The role also involves proactively monitoring devices, performing routine checks, and assisting with IT asset tracking and inventory as needed.QualificationsCandidates should possess strong skills in Desktop Computers, including installation, configuration, and user support.Candidates should possess skills in Technical Support and Troubleshooting to diagnose and resolve hardware and software issues efficiently.Candidates should possess skills in Printer Support and Computer Repair, including maintenance, replacement of components, and testing.Support and administer Microsoft 365, Exchange, Active Directory, Citrix, and endpoint management solutions including Intune and SCCM. Manage user onboarding/offboarding, asset inventory, and device lifecycle processes.Relevant experience in on-site IT support within corporate or high-pressure environments is beneficial.Strong customer service, communication, and documentation skills, with the ability to explain technical issues in clear, accessible language.Ability to work independently and collaboratively, prioritize tasks, and meet defined service levels.Familiarity with Windows operating systems, common office productivity tools, and basic networking concepts is preferred.Vocational training, certification (such as CompTIA A+ or similar), or equivalent practical experience in IT support is advantageous.Experience working in a Trading floor is an added advantage.Desktop support experience in an investment bank / Hedge fund / financial services company is an added advantage.Pay - $60,000 - $65,000Benefits:401(k)Dental insuranceHealth insurancePaid time offVision insurance