Desktop Support Technician

Customer Engineer / Tech Bar SupportLocation: Indianapolis, IN | 100% OnsiteSchedule: Monday-Friday, 8:30 AM-5:00 PMContract: 6-month Contract, Contract to HirePay: $26/hr W-2The final hourly wage paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.U.S. Citizenship is required for this position.This position is 100% onsite and does not offer a work-from-home option.About the OpportunityWe’re looking for a Customer Engineer / Tech Bar Support Technician to provide hands-on, concierge-style IT support within a large corporate and manufacturing environment in Indianapolis.This is a highly visible, customer-facing position where you’ll serve as an immediate point of contact for employees experiencing technical issues. You’ll balance desktop and laptop troubleshooting, hardware repair, software support, ticket management, asset management, and customer service in a fast-paced onsite environment.The ideal candidate will be someone who is technically hands-on but also understands that providing a strong customer experience is just as important as resolving the issue.What You’ll Be Working OnProvide in-person support through an onsite IT Tech BarTroubleshoot and resolve Windows desktop and laptop hardware/software issuesSupport Windows 10 and Windows 11 environmentsDiagnose and repair Dell and HP laptops and workstationsProvide first-line technical support and issue resolution for end usersManage incidents, service requests, and tickets through ServiceNowPerform asset and inventory managementSupport IMAC activities, including installs, moves, adds, and changesDocument troubleshooting activities and resolutions within the ticketing systemWork within ITIL / ITSM processes and proceduresAssist with hardware deployments, replacements, and workstation setupDeliver a high level of customer service to employees and internal stakeholdersCollaborate with other members of the onsite IT support teamSupport IT projects and additional technical initiatives as neededTechnical Experience We’re Looking ForStrong hands-on experience supporting end-user computing environments, including:Windows 10 and Windows 11Dell and HP laptops/workstationsDesktop and laptop hardware troubleshootingSoftware troubleshooting and end-user supportHardware repair and replacementServiceNow or similar ITSM/ticketing platformsAsset and inventory managementIMAC / workstation deployment activitiesITIL or ITSM-based support environmentsAdditional Experience That Stands OutExperience in any of the following areas is a plus:CompTIA A+ certificationTech Bar, walk-up support, or concierge IT supportCorporate desktop supportManufacturing environmentsLarge administrative or office environmentsHigh-volume, customer-facing technical supportWhat Makes Someone a Strong FitThe strongest candidates will bring a combination of hands-on desktop support experience and excellent customer service skills.You should be comfortable troubleshooting issues directly with users, repairing and supporting Dell/HP devices, working within a ticketing system, and managing multiple support requests in a professional corporate environment.Because this is an onsite Tech Bar position, communication and professionalism are especially important. You’ll often be the first person an employee interacts with when they need technical assistance.If you’re an experienced Desktop Support Technician, Customer Engineer, or IT Support Specialist interested in a hands-on onsite opportunity in Indianapolis, I’d be happy to connect and share more about the position.Why Hays?You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.Nervous about an upcoming interview? Unsure how to write a new resume?Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law.In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.Drug testing may be required.