Patient Care Coordinator

Patient Service RepresentativeWe are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations.The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.Key responsibilities include:Greeting and assisting patients in a professional and welcoming manner.Checking patients in and out efficiently and accurately.Collecting patient payments and maintaining accurate payment records.Answering incoming telephone calls and assisting patients with questions and requests.Providing exceptional customer service while maintaining patient confidentiality.Prioritizing patient needs and accommodating patients whenever possible.Assisting with daily administrative tasks and office operations.Maintaining and updating spreadsheets and other administrative records.Ensuring patient information is entered and maintained accurately.Communicating effectively with clinical and administrative staff.Helping maintain an organized and professional front-desk environment.Performing other administrative duties as assigned.Required qualifications include:Previous customer service experience required.Healthcare or medical office experience strongly preferred.Excellent verbal and written communication skills.Strong organizational and multitasking abilities.Professional, friendly, and patient-focused demeanor.Strong attention to detail and accuracy.Comfortable working with computers, spreadsheets, and office software.Ability to work effectively in a fast-paced healthcare environment.Reliable attendance and flexibility with scheduling.