Salesforce Program Manager

Dear Candidates,

Greetings!

We have a Fulltime role with one of our clients. Kindly find the below details.

Role: PM with Salesforce Trailblazers

Location: Chicago - Illinois (Onsite/ Hybrid)

Duration: Fulltime

Job description:

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• Lead discovery workshops and stakeholder interviews to understand business outcomes current processes pain points controls data needs and adoption barriers
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• Document currentstate and targetstate processes business rules personas journeys use cases decision points exceptions and measurable outcomes
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• Translate business needs into epics features user stories acceptance criteria process flows field definitions data mappings and reporting requirements
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• Analyze requirements against Salesforce standard capabilities and work with the architect and developers to identify configuration customization integration and processchange options
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• Maintain a prioritized traceable and deliveryready backlog with clear scope dependencies assumptions risks and definition of ready
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• Facilitate requirement walkthroughs and refinement sessions with product architecture engineering testing and support stakeholders
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• Define functional requirements across accounts contacts leads opportunities campaigns cases tasks events email and calendar activities reports and dashboards
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• Support data discovery data mapping migration rules matching deduplication dataquality controls and business reconciliation
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• Capture requirements for Salesforce and Microsoft 365 or Outlook integration including eligibility matching exclusions failure scenarios reconciliation user visibility and support needs
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• Define rolebased access and business security requirements in partnership with platform architecture risk and compliance teams
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• Create test scenarios support system and integration testing coordinate user acceptance testing manage business defects and obtain acceptance evidence
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• Assess release impacts prepare business communications user guidance process documentation and training inputs and support adoption after deployment
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• Partner with support teams to analyze production issues reproduce business scenarios identify process or data patterns and validate fixes
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• Use reports dashboards user feedback and operational measures to identify improvement opportunities and support value realization
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• Contribute to roadmap planning by clarifying business value urgency dependencies regulatory or operational risk and expected outcomes
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