Salesforce Program Manager

Salesforce Program Manager - IMMEDIATE HIRE, target start date of 11/16.Location: Jersey City, New Jersey, United States (Hybrid)Employment Type: Full-Time, including access to benefits and 401k plus matchWe Do Not Offer Sponsorship for this RoleSorry, No 3rd Party VendorsUS Citizens/GC Holders Encouraged to ApplyWork Arrangement: Hybrid – 2 days onsite per week in Jersey CityExperience: 10+ years of overall IT experience, including significant enterprise Salesforce program leadership experienceKey Responsibilities1. Program Ownership and DeliveryOwn overall Salesforce program delivery, serving as the primary point of accountability.Manage multiple Salesforce projects, workstreams, releases, milestones, and dependencies.Ensure delivery commitments are met within agreed timelines, budgets, scope, quality standards, and SLAs.Monitor program performance and implement corrective actions when required.Drive program closure, transitions, and continuous improvement.2. Client and Executive Stakeholder ManagementServe as the primary client-facing leader for the Salesforce program.Build strong relationships with client executives, business sponsors, and technology leaders.Lead steering committee meetings, executive reviews, and program governance discussions.Communicate program status, risks, financials, dependencies, and decisions proactively.Manage escalations, negotiations, conflicts, and client expectations.3. Financial, Resource, and Risk ManagementManage program budgets, revenue, costs, margins, utilization, and financial forecasts.Coordinate resource planning, capacity management, hiring, backfills, and transitions.Identify and mitigate program-level risks, issues, assumptions, and dependencies.Partner with account and finance teams on invoicing, purchase orders, and commercial tracking.Maintain delivery continuity during critical incidents, resource constraints, and major releases.4. Salesforce Delivery LeadershipLead Salesforce implementations, enhancements, integrations, migrations, managed services, and transformation initiatives.Work closely with Salesforce Architects and Technical Leads to ensure scalable, secure, and maintainable solutions.Understand Salesforce architecture, integrations, security, release management, deployment lifecycle, and DevOps concepts.Drive alignment between business requirements, technical decisions, and delivery objectives.Oversee delivery performance, SLAs, KPIs, quality, and operational governance.5. Global Team Leadership and Agile DeliveryLead cross-functional teams, including Architects, Developers, Business Analysts, QA Engineers, Scrum Masters, DevOps Engineers, and Support teams.Coordinate onsite, offshore, and distributed teams across multiple time zones.Drive Agile practices, sprint planning, release planning, backlog management, and retrospectives.Mentor Project Managers, Scrum Masters, and delivery leads.Improve delivery predictability, productivity, quality, and operational efficiency.6. Pre-Sales and Account SupportSupport client discussions, solution workshops, estimation, staffing, and transition planning.Contribute to proposals, delivery models, timelines, resource plans, and commercial estimates.Identify opportunities for account growth, service expansion, renewals, and stronger client relationships.Required Qualifications10+ years of overall IT experience, including substantial experience leading enterprise Salesforce programs.Proven experience managing large, complex, multi-workstream Salesforce programs.Experience managing multiple concurrent projects and distributed delivery teams.Strong expertise in program governance, financial management, resource planning, forecasting, and risk management.Demonstrated ownership of delivery commitments, client SLAs, and program outcomes.Strong understanding of Agile methodologies, program management practices, and governance frameworks.Excellent communication, executive stakeholder management, negotiation, and escalation management skills.Ability to operate independently, make decisions, and drive outcomes in complex delivery environments.Ability to work onsite in the New Jersey area two days per week and coordinate with offshore teams across time zones.Salesforce Technical KnowledgeCandidates should have a strong understanding of the Salesforce ecosystem, including:Sales Cloud and Service Cloud.Experience Cloud.Salesforce security, governance, and integrations.Release management, deployment lifecycle, and DevOps concepts.Managed services and production support.Experience with Revenue Cloud, Marketing Cloud, Salesforce Data Cloud, Agentforce, or Einstein AI is an advantage.Preferred QualificationsPMP, PMI-ACP, Certified Scrum Master, or SAFe certification.Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.Experience working with US-based enterprise clients.Experience managing large-scale Salesforce transformations, migrations, integrations, and modernization programs.Exposure to Salesforce DevOps tools such as Copado, Gearset, AutoRABIT, Git, GitHub, Jenkins, or CI/CD pipelines.Experience with managed services, production environments, and stringent operational or compliance requirements.Exposure to Salesforce Agentforce, Einstein AI, or Data Cloud.Experience supporting account growth, renewals, and strategic client relationships.