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Desktop Support Technician

Posted on: Nov 02, 2026

Ovation Workplace Services
Hagerstown, Maryland
Remote
Full-time

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Job Title :

Desktop Support Technician

Job Type :

Full-Time

Job Location :

Hagerstown Maryland United States

Remote :

Yes

Job Description :

View Full Description

Job Description

POSITION DESCRIPTION
Desktop Support Technician
Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY
The Desktop Support Technician delivers first- and second-level technical support across local
and remote environments. Responsibilities include hardware and software troubleshooting,
incident documentation in the IT ticketing system, and resolution of issues involving operating
systems, enterprise applications, and peripheral equipment. This role requires proactive
communication with end users and timely escalation to maintain SLAs and operational
consistency across all shifts.

Position Details

Posted:

Nov 02, 2026

Reference Number:

57cac7f3

Employment:

Full-time

City:

Hagerstown

Job Origin:

ziprecruiter

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Desktop Support Technician