Desktop Support Technician

Role- Deskside Field Support-Location- Hopewell, VA/Greensboro, NC/Holland, MI (onsite)Contact Role & Onsite RoleRelevant Experience : 3 Years minimumCertification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video)Tools : Windows OS, MS Office, O365, Mac OS (preferred)Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)Others : Excellent Communication – soft skills (read, write & speak)SkillsetAbility to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).Travel to the Near By Site in case of a need (Mileage will be taken care).Work from Office on Daily (No WFH)Ability to disconnect/reconnect computer workstations, peripherals, and phone equipmentHands on experience with Imaging, reimaging Windows Operating system for Desktop, LaptopsAbility to move/lift/carry up 50 lbs of weightSafely move equipment point to point using wheeled carts and vehiclesIMACD & Asset Inventory experienceFollow ESD safety precautions to avoid electrostatic discharge or equipment damage.Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.Ability to use remote desktop connectivity applicationsWorking knowledge of imaging utilities such as Ghost, SCCM, etcDelivery and setup of PC equipment to end-users.Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)Demonstrated proficiency in Microsoft OS and Microsoft application.Demonstrated proficiency for installation of desktop software and troubleshootWorking knowledge of Microsoft Active Directory and GPOStrong customer service skillsStrong troubleshooting skillsSignificant, demonstrated experience with Microsoft Windows operating systemsClients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98Servers: 2012, 2008 r2, 2008, 2003, 2000Functionally capable with Apple OS XAdvanced troubleshooting skills with hard drive encryption softwareAdvanced level skills in the Microsoft Office Suite:Word, Excel, PowerPoint, Outlook configuration issues with ExchangeStrong client-side remote access troubleshooting skillsDemonstrate strong skills supporting printers in an enterprise environmentAdvanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).Strong proficiency in creating and referencing documentation and knowledge articles using Micron toolsStrong software installation and support skillsDisciplined, systematic problem solving skills required