Desktop Support Technician

Role- Deskside Field Support-

Location- Hopewell, VA/Greensboro, NC/Holland, MI

(onsite)

Contact Role & Onsite Role

Relevant Experience : 3 Years minimum

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication – soft skills (read, write & speak)

Skillset

Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).

Travel to the Near By Site in case of a need (Mileage will be taken care).

Work from Office on Daily (No WFH)

Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment

Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops

Ability to move/lift/carry up 50 lbs of weight

Safely move equipment point to point using wheeled carts and vehicles

IMACD & Asset Inventory experience

Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

Ability to use remote desktop connectivity applications

Working knowledge of imaging utilities such as Ghost, SCCM, etc

Delivery and setup of PC equipment to end-users.

Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.

Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)

Demonstrated proficiency in Microsoft OS and Microsoft application.

Demonstrated proficiency for installation of desktop software and troubleshoot

Working knowledge of Microsoft Active Directory and GPO

Strong customer service skills

Strong troubleshooting skills

Significant, demonstrated experience with Microsoft Windows operating systems

Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

Servers: 2012, 2008 r2, 2008, 2003, 2000

Functionally capable with Apple OS X

Advanced troubleshooting skills with hard drive encryption software

Advanced level skills in the Microsoft Office Suite:

Word, Excel, PowerPoint, Outlook configuration issues with Exchange

Strong client-side remote access troubleshooting skills

Demonstrate strong skills supporting printers in an enterprise environment

Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).

Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools

Strong software installation and support skills

Disciplined, systematic problem solving skills required