Desktop Support Technician

Responsibilities:

\n
• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
\n
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
\n
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
\n
• Imaging devices, including desktops, laptops, and other devices as needed.
\n
• Install, configure, troubleshoot infrastructure – server/network devices.
\n
• Handle IT shipping/receiving and dispatch of devices to users.
\n
• Track hardware inventory, handle any issues and find resolutions for users.
\n
• Handle tickets in ServiceNow in a timely manner.
\n
• Assist in resolving technical escalations that arise during service delivery.
\n
• Be highly adaptable and a self-starter.
\n
• Work well with different types of management styles.
\n