Desktop Support Technician

Job SummaryWe are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership, a various departmental teams.Key ResponsibilitiesDiagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Provide executive/VIP/white glove supportProvide face to face customer service and walk in supportConduct device migration transitioning between Windows and Mac environments.Software Deployment & Patch Management:Provide technical assistance for desktop client applications, ensuring optimal software performance.Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.Handle procurement, disposal, and inventory tracking of IT hardware.Manage devices through Intune and JAMF for enterprise-wide security and configuration.Incident and problem management, leveraging NexThink for in-depth problem analysis.Deliver desk-side assistance, conference room technology support, and field services for remote sites.Required Qualifications3–5 years of hands-on desktop supportExecutive/VIP/White Glove Support experienceSkilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).Walk-in Support experienceDevice Migration: Experience with seamless transitions between Windows and Mac environments.Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.Ability to handle procurement, disposal, and inventory tracking of IT hardware.Experience managing devices through Intune and JAMF for enterprise-wide security and configuration.Expertise in incident and problem management, leveraging NexThink for in-depth problem analysisExperience providing on-site & remote IT SupportExceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment.Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees onlyDental provided through UHCNationwide Vision provided by UHCFlexible Spending Account for Health & Dependent CarePre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and CourseraCorporate Wellness Program provided by Goomi GroupEmployee Assistance ProgramWellness Days401k PlanBasic and Supplemental Life InsuranceShort Term & Long Term DisabilityCritical Illness, Critical Hospital, and Voluntary Accident InsuranceTuition Reimbursement (available 6 months after start date, capped)Paid Time Off (accrued and prorated, maximum of 120 hours annually)Paid HolidaysAny other statutory leaves, paid time, or other ancillary benefits required under state and federal law