Desktop Support Technician

Desktop Support Technician | Pearl River, LA (Onsite)📍 Pearl River, LA (Onsite)🕒 3-Month Contract-to-Direct Hire (full-time conversion after 3 months)💲 Up to $25/hr ContractInsight Global is seeking a Desktop Support Technician to support a large enterprise distribution and operations facility for one of our clients in Pearl River, LA. This is a highly visible, customer-facing role providing white glove IT support across desktop hardware, software, mobile devices, and end-user technologies.This opportunity is ideal for someone who enjoys hands-on troubleshooting, supporting end users in person, and working in a fast-paced enterprise environment.What You'll Be DoingProvide onsite white glove IT support for employees across the facilityTroubleshoot Windows desktops, laptops, printers, mobile devices, and peripheral hardwareSupport iPhones, iPads, Surface devices, and Office 365 applicationsManage and resolve incidents through ServiceNowAssist with asset management and device deploymentsSupport Citrix and Windows virtual desktop environmentsTroubleshoot conference room and audio/visual technologyAssist with infrastructure and technical projects as neededDeliver outstanding customer service and communication to end usersRequired Qualifications3-5+ years of hands-on desktop support experience (enterprise environment preferred)Strong hardware and software troubleshooting experienceExperience using ServiceNow or similar ticketing systemsBasic networking knowledge and troubleshooting skillsExperience supporting Windows 11, Apple Ventura/Sonoma, and Microsoft 365Experience supporting mobile devices including iPhones, iPads, and Surface devicesStrong customer service and communication skillsMust have an A+ certification OR both an active Network+ and active CCNA certificationExact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.