Desktop Support Technician

Desktop Field TechnicianWork schedule: Monday–Friday, 9am-5:30pmShift: First shift, Hybrid (4-1) after 1 monthTerm: Ongoing contract with option to convertReason for opening: Contractor converted to FTEAbout the positionOur client is seeking a Desktop Field Technician to provide responsive, hands-on technology support in a large enterprise environment. You’ll troubleshoot end-user hardware and software, respond to help desk tickets, support mobile devices, and help resolve audio/visual issues in conference rooms.What you’ll doRespond to help desk tickets and provide first- and second-level technical support.Troubleshoot desktop and laptop hardware and software issues.Support employee mobile devices, including phones, tablets, and laptops.Procure, configure, and issue mobile phones to employees.Enroll and manage mobile devices through a mobile device management (MDM) solution.Troubleshoot mobile applications operating in a network environment.Support audio/visual equipment in large conference rooms.Perform mobile-device audits, including hardware inventory and usage reviews.Use backup and restore tools such as Samsung Smart Switch or iTunes.Create and maintain technical documentation, including system specifications and design information.Participate in the after-hours and weekend on-call rotation.Required qualificationsExperience providing end-user technical support in a fast-paced environment.At least one year of Active Directory experience.Knowledge of mobile device support and mobile device management tools.Experience with Microsoft Intune.Experience with Remedy help desk software.Strong desktop hardware and software troubleshooting skills.Experience supporting mobile applications in a network environment.Excellent communication skills and the ability to support internal and external users.Ability to safely lift up to 50 pounds.Valid Arizona driver’s license and a clean driving record.Ability to work evenings, weekends, holidays, or other irregular hours as required.